3 Performance ManagementThe Art of Design
The purpose of public performance improvement is to keep public organizations up-to-date, vibrant, connected, and relevant to society, and the manager’s job must include efforts to achieve this. Managers will want to have tools that help assess how well current efforts are achieving their intended purposes and adding to public value – the results that public organizations provide to society. Managers will want to reimagine small or large changes that improve the efficiency and other performance of their programs or policies. They will want to use such change opportunities to sharpen their targets. Performance management has become a principal strategy in the past two decades ...
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