Foreword

My role as executive director of OfficeTeam gives me a good sense of what distinguishes the most effective administrative professionals. Office professional responsibilities have expanded dramatically in recent years. The businesses we work with seek professionals who stretch beyond their job descriptions, juggle multiple priorities, and address unexpected and urgent matters. Many managers now turn to their administrative teams for help controlling costs, troubleshooting technology, planning meetings and events, and even evaluating potential hires. It’s a new world. What does that mean for you?

You need to be able to form partnerships with your managers and the staff you support in order to communicate and work with them on complex ...

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