People Skills at Work

People Skills at Work

by Evan Berman, Dira Berman
Released November 2011
Publisher(s): Routledge
ISBN: 9781420093865

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Book description

An exploration of the ways in which people skills can be acquired and developed, this book discusses new career development tools, the role of professional commitment statements, psychological contracts, and how to work with difficult people. Each chapter elucidates the development of a specific skill and includes examples, sets benchmarks, and examines how the particular skill‘s relationship to the other skills presented in the book. The author covers how to improve interpersonal relationships, communications, job performance, and dealing with people of different ages, gender, and backgrounds.

Table of contents

  1. Front Cover
  2. Contents
  3. Preface (1/2)
  4. Preface (2/2)
  5. Biographies
  6. Chapter 1: Common Sense Is Not Enough : An Introduction (1/3)
  7. Chapter 1: Common Sense Is Not Enough : An Introduction (2/3)
  8. Chapter 1: Common Sense Is Not Enough : An Introduction (3/3)
  9. Chapter 2: “Welcome” (1/4)
  10. Chapter 2: “Welcome” (2/4)
  11. Chapter 2: “Welcome” (3/4)
  12. Chapter 2: “Welcome” (4/4)
  13. Chapter 3: Communication (1/4)
  14. Chapter 3: Communication (2/4)
  15. Chapter 3: Communication (3/4)
  16. Chapter 3: Communication (4/4)
  17. Chapter 4: Getting Along (1/4)
  18. Chapter 4: Getting Along (2/4)
  19. Chapter 4: Getting Along (3/4)
  20. Chapter 4: Getting Along (4/4)
  21. Chapter 5: Connecting (1/3)
  22. Chapter 5: Connecting (2/3)
  23. Chapter 5: Connecting (3/3)
  24. Chapter 6: We Need to Talk (1/4)
  25. Chapter 6: We Need to Talk (2/4)
  26. Chapter 6: We Need to Talk (3/4)
  27. Chapter 6: We Need to Talk (4/4)
  28. Chapter 7: Assessment (1/4)
  29. Chapter 7: Assessment (2/4)
  30. Chapter 7: Assessment (3/4)
  31. Chapter 7: Assessment (4/4)
  32. Chapter 8: What’s Your Commitment? (1/4)
  33. Chapter 8: What’s Your Commitment? (2/4)
  34. Chapter 8: What’s Your Commitment? (3/4)
  35. Chapter 8: What’s Your Commitment? (4/4)
  36. Chapter 9: Interviewing and Networks (1/5)
  37. Chapter 9: Interviewing and Networks (2/5)
  38. Chapter 9: Interviewing and Networks (3/5)
  39. Chapter 9: Interviewing and Networks (4/5)
  40. Chapter 9: Interviewing and Networks (5/5)
  41. Chapter 10: Expectations (1/4)
  42. Chapter 10: Expectations (2/4)
  43. Chapter 10: Expectations (3/4)
  44. Chapter 10: Expectations (4/4)
  45. Chapter 11: Ethics (1/4)
  46. Chapter 11: Ethics (2/4)
  47. Chapter 11: Ethics (3/4)
  48. Chapter 11: Ethics (4/4)
  49. Chapter 12: Leading (1/3)
  50. Chapter 12: Leading (2/3)
  51. Chapter 12: Leading (3/3)
  52. Chapter 13: Mentoring and Development (1/3)
  53. Chapter 13: Mentoring and Development (2/3)
  54. Chapter 13: Mentoring and Development (3/3)
  55. Chapter 14: Getting to Know Us (1/4)
  56. Chapter 14: Getting to Know Us (2/4)
  57. Chapter 14: Getting to Know Us (3/4)
  58. Chapter 14: Getting to Know Us (4/4)
  59. Chapter 15: A Gesture of Balance (1/4)
  60. Chapter 15: A Gesture of Balance (2/4)
  61. Chapter 15: A Gesture of Balance (3/4)
  62. Chapter 15: A Gesture of Balance (4/4)
  63. Chapter 16: The Search for Happiness and Fulfillment (1/4)
  64. Chapter 16: The Search for Happiness and Fulfillment (2/4)
  65. Chapter 16: The Search for Happiness and Fulfillment (3/4)
  66. Chapter 16: The Search for Happiness and Fulfillment (4/4)
  67. Chapter 17: Mental Health (1/4)
  68. Chapter 17: Mental Health (2/4)
  69. Chapter 17: Mental Health (3/4)
  70. Chapter 17: Mental Health (4/4)
  71. Chapter 18: The Little Tyrant … and Other Problems (1/4)
  72. Chapter 18: The Little Tyrant … and Other Problems (2/4)
  73. Chapter 18: The Little Tyrant … and Other Problems (3/4)
  74. Chapter 18: The Little Tyrant … and Other Problems (4/4)
  75. Chapter 19: Transitions (1/4)
  76. Chapter 19: Transitions (2/4)
  77. Chapter 19: Transitions (3/4)
  78. Chapter 19: Transitions (4/4)
  79. Chapter 20: Knowledge Is Power? (1/2)
  80. Chapter 20: Knowledge Is Power? (2/2)
  81. Appendix A: A Short Primer on Emotions (1/2)
  82. Appendix A: A Short Primer on Emotions (2/2)
  83. Appendix B: Essential Social Manners for the Workplace
  84. Appendix C: Sample Professional Commitment Statements (1/2)
  85. Appendix C: Sample Professional Commitment Statements (2/2)
  86. Appendix D: Sample Psychological Contract
  87. Appendix E: Further Readings
  88. Notes (1/10)
  89. Notes (2/10)
  90. Notes (3/10)
  91. Notes (4/10)
  92. Notes (5/10)
  93. Notes (6/10)
  94. Notes (7/10)
  95. Notes (8/10)
  96. Notes (9/10)
  97. Notes (10/10)
  98. Bibliography (1/4)
  99. Bibliography (2/4)
  100. Bibliography (3/4)
  101. Bibliography (4/4)
  102. Back Cover

Product information

  • Title: People Skills at Work
  • Author(s): Evan Berman, Dira Berman
  • Release date: November 2011
  • Publisher(s): Routledge
  • ISBN: 9781420093865