Case Study 11. Self-service Government
Technology Covered in This Chapter: Creating accessible forms, processing a form submission including attachments, certifying PDFs with Digital Signatures ES, applying policies with Rights Management ES
Comedian Dave Barry once said, “The primary function of the government is—and here I am quoting directly from the U.S. Constitution—’to spew out paper.’” However, this is changing and a new era is emerging. Governments on all levels are embracing paperless technologies to reduce their costs while improving their services. You will meet two government entities in this chapter that are leading the way: the London Borough of Southwark and the New York State Workers’ Compensation Board.
In both cases, these ...
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