31Fluent Listening
When the chairman of Aetna invited Jack Rowe to dinner, the president of the Mount Sinai Medical Center assumed it was to dissuade him from joining more than 700,000 practitioners in a class-action suit against the insurance industry. Instead, the Aetna chairman asked Rowe if he’d consider becoming the company’s CEO.
Rowe had been a physician for nearly thirty years at that point and CEO of Mount Sinai for the last twelve of those years. His specialty was gerontology, and he was fast approaching the point in his life when his own need for the service would interfere with his return to studying it. But something about the challenge of turning Aetna around intrigued him. Aetna was a mess. Both doctors and patients hated its bureaucracy, ...
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