Implications for Managers

  • An organization’s selection practices can identify competent candidates and accurately match them to the job and the organization. Consider ­assessment methods that are most likely to evaluate the skills directly needed for jobs you are looking to fill.

  • Use training programs for your employees to achieve direct improvement in the skills necessary to successfully complete the job. Employees who are motivated will use those skills for their greater productivity.

  • Training and development programs offer ways to achieve new skill levels and thus add value to your organization. Successful training and development programs include an ethical component.

  • Use performance evaluations to assess an individual’s performance ­accurately ...

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