Organizational Behavior, 17e

Implications for Managers

• Recognize that emotions are a natural part of the workplace and good management does not mean creating an emotion-free environment.

• To foster effective decision making, creativity, and motivation in employees, model positive emotions and moods as much as is authentically possible.

• Provide positive feedback to increase the positivity of employees. Of course, it also helps to hire people who are predisposed to positive moods.

• In the service sector, encourage positive displays of emotion, which make customers feel more positive and thus improve customer service interactions and negotiations.

• Understand the role of emotions and moods to significantly improve your ability to explain and predict your coworkers’ and others’ ...