Implications for Managers

  • Understand your organization’s anti-discrimination policies thoroughly and share them with all employees.

  • Assess and challenge your stereotype beliefs to increase your objectivity.

  • Look beyond readily observable biographical characteristics and consider the individual’s capabilities before making management decisions; remain open and encouraging for individuals to disclose any hidden disabilities.

  • Fully evaluate what accommodations a person with disabilities will need and then fine-tune a job to that person’s abilities.

  • Seek to understand and respect the unique biographical characteristics of each individual; a fair but individualistic approach yields the best ­performance.

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