Oracle CX products

Until now, we have been describing the logical architecture of our solutions. The next step for us is to map these logical architectures to our products. An important thing to keep in mind is that this will not be a one-to-one mapping, since one product is usually comprised of multiple sets of functionalities:

The products that we will use in our solution architectures are marked as follows:

  • Oracle Social Cloud: This enables your company to collaborate effectively both internally and externally, and become a social company in which every part of your company influences your objectives. Oracle Social Cloud offers out-of-the-box ...

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