Order management and fulfillment management play an integral part in providing exceptional customer experience. They ensure fast service activation, provision, and order management. These processes are the Achilles' heel of many modern businesses:
This architecture is an especially good fit for Oracle OSS, but because it is general, it can work with any other OSS solution. It outlines all of the supporting systems that need to be in place and integrated so that business processes that the customer does not see, but are essential, are operating in the best possible manner.
