Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

Lean Organizations

Lean organizations understand the customer and the customer’s expectations. Moreover, Lean organizations have functional areas that communicate and collaborate to verify that customer expectations are not only understood, but also met efficiently. This means identifying and delivering the customer’s value expectation by implementing the tools of Lean throughout the organization.

Student Tip

Lean drives out non-value-added activities.

Building a Lean Organization

Building Lean organizations is difficult, requiring exceptional leadership. Such leaders imbue the organization not just with the tools of Lean, but with a culture ...