Chapter 6 Rapid Review

Main Heading	Review Material	MyOMLab
Quality and Strategy (pp. 216–217)	Managing quality helps build successful strategies of differentiation, low cost, and response. Two ways that quality improves profitability are: Sales gains via improved response, price flexibility, increased market share, and/or improved reputation Reduced costs via increased productivity, lower rework and scrap costs, and/or lower warranty costs	Concept Questions: 1.1–1.4 VIDEO 6.1 The Culture and Quality at Arnold Palmer Hospital
Defining Quality (pp. 217–219)	An operations manager’s objective is to build a total quality management system that identifies and satisfies customer needs. Quality—The ability of a product or service to meet ...

Main Heading

Review Material

MyOMLab

Quality and Strategy (pp. 216–217)

Managing quality helps build successful strategies of differentiation, low cost, and response.

Two ways that quality improves profitability are:

Sales gains via improved response, price flexibility, increased market share, and/or improved reputation
Reduced costs via increased productivity, lower rework and scrap costs, and/or lower warranty costs

Concept Questions: 1.1–1.4

VIDEO 6.1 The Culture and Quality at Arnold Palmer Hospital

Defining Quality (pp. 217–219)

An operations manager’s objective is to build a total quality management system that identifies and satisfies customer needs.

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Operations Management: Sustainability and Supply Chain Management, Twelfth Edition by Jay Heizer, Barry Render, Chuck Munson