Summary
If a firm wants to be viable and competitive, it must have a strategy for corporate social responsibility and sustainability. Operations and supply-chain managers understand that they have a critical role in a firm’s sustainability objectives. Their actions impact all the stakeholders. They must continually seek new and innovative ways to design, produce, deliver, and dispose of profitable, customer-satisfying products while adhering to many environmental regulations. Without the expertise and commitment of operations and supply-chain managers, firms are unable to meet their sustainability obligations.
Key Terms
Shared value (p. 194)
Sustainability (p. 195)
Carbon footprint (p. 197)
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