Chapter 1 Rapid Review

Main Heading Review Material Myomlab
What is Operations Management? (p. 4)

  • Production—The creation of goods and services

  • Operations management (OM)—Activities that relate to the creation of goods and services through the transformation of inputs to outputs

Concept Questions: 1.1–1.4

VIDEOS 1.1 and 1.2

OM at Hard Rock

OM at Frito-Lay
Organizing to Produce Goods and Services (pp. 4–6) All organizations perform three functions to create goods and services:

  1. Marketing, which generates demand

  2. Production/operations, which creates the product

  3. Finance/accounting, which tracks how well the organization is doing, pays the bills, and collects the money

 Concept Questions: 2.1–2.4
The Supply Chain (p. 6) • Supply chain—A global ...

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