Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

What Is Operations Management?

Student Tip

Let’s begin by defining what this course is about.

1. LO 1.1 Define operations management

Operations management (OM) is a discipline that applies to restaurants like Hard Rock Cafe as well as to factories like Ford and Whirlpool. The techniques of OM apply throughout the world to virtually all productive enterprises. It doesn’t matter if the application is in an office, a hospital, a restaurant, a department store, or a factory—the production of goods and services requires operations management. And the efficient production of goods and services requires effective applications of the concepts, tools, ...