Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

Operations Management: Sustainability and Supply Chain Management, Twelfth Edition

by Jay Heizer, Barry Render, Chuck Munson
Released February 2016
Publisher(s): Pearson
ISBN: 9780134422404

Read it now on the O’Reilly learning platform with a 10-day free trial.

O’Reilly members get unlimited access to books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial

Book description

For courses in Operations Management.

 

A broad, practical introduction to operations, reinforced with an extensive collection of practice problems

Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of issues on the market. Problems found in the Twelfth Edition contain ample support”found in the book's solved-problems and worked examples”to help readers better understand concepts important to today's operations management professionals.

 

For a briefer version without the business analytic modules at the end of the text, see Heizer/Render/Munson's Principles of Operations Management: Sustainability and Supply Chain Management, 10e (0134181980 / 9780134181981).

 

Also Available with MyOMLab

This title is also available with MyOMLab—an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts.

Note: You are purchasing a standalone product; MyOMLab does not come packaged with this content. Students, if interested in purchasing this title with MyOMLab, ask your instructor for the correct package ISBN and Course ID. Instructors, contact your Pearson representative for more information.
If you would like to purchase both the physical text and MyOMLab, search for:

 

0134422406 / 9780134422404Operations Management: Sustainability and Supply Chain Management Plus MyOMLab with Pearson eText -- Access Card Package

 

Package consists of:

  • 0134130421 / 9780134422404 Operations Management: Sustainability and Supply Chain Management
  • 0134165322 / 9780134165325 MyOMLab with Pearson eText -- Access Card -- for Operations Management: Sustainability and Supply Chain Management

Table of contents

  1. Operations Management Sustainability and Supply Chain Management
  2. Operations Management Sustainability and Supply Chain Management
  3. About the Authors
  4. Brief Table of Contents
  5. Table of Contents
  6. Online Tutorials
  7. Preface
    1. New to This Edition
    2. Chapter-by-Chapter Changes
    3. Student Resources
    4. Instructor Resources
    5. Video Package
    6. Two Versions are Available
  8. Operations Management Sustainability and Supply Chain Management
  9. Part One Introduction to Operations Management
    1. Chapter 1 Operations and Productivity
      1. Chapter Outline Global Company Profile: Hard Rock Cafe
      2. Learning Objectives
      3. What Is Operations Management?
      4. Organizing to Produce Goods and Services
      5. The Supply Chain
      6. Why Study OM?
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
      7. What Operations Managers Do
      8. The Heritage of Operations Management
      9. Operations for Goods and Services
        1. Growth of Services
        2. Service Pay
      10. The Productivity Challenge
        1. Productivity Measurement
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        2. Productivity Variables
          1. Labor
          2. Capital
          3. Management
        3. Productivity and the Service Sector
      11. Current Challenges in Operations Management
      12. Ethics, Social Responsibility, and Sustainability
      13. Summary
        1. Key Terms
        2. Discussion Questions
        3. Using Software for Productivity Analysis
          1. Creating Your Own Excel Spreadsheets
          2. Using Excel OM
          3. Using POM for Windows
        4. Solved Problems
          1. Solved Problem 1.1
          2. Solution
          3. Solved Problem 1.2
          4. Solution
        5. Problems
          1. Problems 1.1 to 1.17 relate to The Productivity Challenge
            1. Endnotes
      14. Chapter 1 Rapid Review
        1. Self Test
    2. Chapter 2 Operations Strategy in a Global Environment
      1. Chapter Outline Global Company Profile: Boeing
      2. Learning Objectives
      3. A Global View of Operations and Supply Chains
        1. Cultural and Ethical Issues
      4. Developing Missions and Strategies
        1. Mission
        2. Strategy
      5. Achieving Competitive Advantage Through Operations
      6. Competing on Differentiation
      7. Competing on Cost
      8. Competing on Response
        1. Issues in Operations Strategy
      9. Strategy Development and Implementation
        1. Key Success Factors and Core Competencies
        2. Integrating OM with Other Activities
        3. Building and Staffing the Organization
        4. Implementing the 10 Strategic OM Decisions
      10. Strategic Planning, Core Competencies, and Outsourcing
        1. The Theory of Comparative Advantage
        2. Risks of Outsourcing
        3. Rating Outsource Providers
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
      11. Global Operations Strategy Options
      12. Summary
        1. Key Terms
        2. Discussion Questions
        3. Using Software to Solve Outsourcing Problems
          1. Creating Your Own Excel Spreadsheets
          2. Using Excel OM
          3. Using POM for Windows
        4. Solved Problems
          1. Solved Problem 2.1
          2. Solution
          3. Solved Problem 2.2
          4. Solution
        5. Problems
          1. Problems 2.1–2.3 relate to A Global View of Operations and Supply Chains
          2. Problems 2.4 and 2.5 relate to Achieving Competitive Advantage Through Operations
          3. Problem 2.6 relates to Issues in Operations Strategy
          4. Problem 2.7 relates to Strategy Development and Implementation
          5. Problems 2.8–2.12 relate to Strategic Planning, Core Competencies, and Outsourcing
          6. Problem 2.13 relates to Global Operations Strategy Options
        6. Chapter 2 Rapid Review
          1. Self Test
    3. Chapter 3 Project Management
      1. Chapter Outline Global Company Profile: Bechtel Group
      2. Learning Objectives
      3. The Importance of Project Management
      4. Project Planning
        1. The Project Manager
          1. Ethical Issues Faced in Project Management
        2. Work Breakdown Structure
      5. Project Scheduling
      6. Project Controlling
      7. Project Management Techniques: PERT and CPM
        1. The Framework of PERT and CPM
        2. Network Diagrams and Approaches
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
        3. Activity-on-Node Example
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        4. Activity-on-Arrow Example
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
      8. Determining the Project Schedule
        1. Forward Pass
          1. Earliest Start Time Rule
          2. Earliest Finish Time Rule
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problems
        2. Backward Pass
          1. Latest Finish Time Rule
          2. Latest Start Time Rule
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problems
        3. Calculating Slack Time and Identifying the Critical Path(s)
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
          6. Approach
          7. Insight
          8. Learning Exercise
          9. Related Problems
          10. Total Slack Time
      9. Variability in Activity Times
        1. Three Time Estimates in PERT
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        2. Probability of Project Completion
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
          6. Approach
          7. Solution
          8. Insight
          9. Learning Exercise
          10. Related Problems
          11. Determining Project Completion Time for a Given Confidence Level
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problems
          12. Variability in Completion Time of Noncritical Paths
          13. What Project Management Has Provided So Far
      10. Cost-Time Trade-Offs and Project Crashing
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
        5. Related Problems
      11. A Critique of PERT and CPM
      12. Using Microsoft Project to Manage Projects
      13. Summary
        1. Key Terms
        2. Discussion Questions
        3. Using Software to Solve Project Management Problems
        4. Using Excel OM
        5. Using POM for Windows
        6. Solved Problems
          1. Solved Problem 3.1
          2. Solution
          3. Solved Problem 3.2
          4. Solution
          5. Solved Problem 3.3
          6. Solution
          7. Solved Problem 3.4
          8. Solution
          9. Solved Problem 3.5
          10. Solution
          11. Solved Problem 3.6
          12. Solution
          13. Solved Problem 3.7
          14. Solution
        7. Problems
          1. Problems 3.1–3.2 relate to Project Planning
          2. Problem 3.3 relates to Project Scheduling
          3. Problems 3.4–3.14 relate to Project Management Techniques
          4. Problems 3.15–3.16 relate to Determining the Project Schedule
          5. Problems 3.17–3.27 relate to Variability in Activity Times
          6. Problems 3.28–3.33 relate to Cost-Time Trade-Offs and Project Crashing
            1. Endnotes
      14. Chapter 3 Rapid Review
      15. Self Test
    4. Chapter 4 Forecasting
      1. Chapter Outline Global Company Profile: Walt Disney Parks & Resorts
      2. Learning Objectives
      3. What Is Forecasting?
        1. Forecasting Time Horizons
        2. Types of Forecasts
      4. The Strategic Importance of Forecasting
        1. Supply-Chain Management
        2. Human Resources
        3. Capacity
      5. Seven Steps in the Forecasting System
      6. Forecasting Approaches
        1. Overview of Qualitative Methods
        2. Overview of Quantitative Methods1
          1. Time-Series Models
          2. Associative Models
      7. Time-Series Forecasting
        1. Decomposition of a Time Series
        2. Naive Approach
        3. Moving Averages
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
          6. Approach
          7. Solution
          8. Insight
          9. Learning Exercise
          10. Related Problems
        4. Exponential Smoothing
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
          6. Selecting the Smoothing Constant
        5. Measuring Forecast Error
          1. Mean Absolute Deviation
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problems
          2. Mean Squared Error
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problems
          3. Mean Absolute Percent Error
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problems
          4. Exponential Smoothing with Trend Adjustment
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problems
        6. Trend Projections
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
          6. Notes on the Use of the Least-Squares Method
        7. Seasonal Variations in Data
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
          6. Approach
          7. Solution
          8. Insight
          9. Learning Exercise
          10. Related Problems
          11. Approach
          12. Solution
          13. Insight
          14. Learning Exercise
          15. Related Problems
        8. Cyclical Variations in Data
      8. Associative Forecasting Methods: Regression and Correlation Analysis
        1. Using Regression Analysis for Forecasting
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        2. Standard Error of the Estimate
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        3. Correlation Coefficients for Regression Lines
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        4. Multiple-Regression Analysis
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
      9. Monitoring and Controlling Forecasts
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
        5. Related Problems
        6. Adaptive Smoothing
        7. Focus Forecasting
      10. Forecasting in the Service Sector
      11. Summary
        1. Key Terms
        2. Discussion Questions
        3. Using Software in Forecasting
          1. Creating Your Own Excel Spreadsheets
          2. X Using Excel OM
          3. P Using POM for Windows
        4. Solved Problems
          1. Solved Problem 4.1
          2. Solution
          3. Solved Problem 4.2
          4. Solution
          5. Solved Problem 4.3
          6. Solution
          7. Solved Problem 4.4
          8. Solution
          9. Solved Problem 4.5
          10. Solution
          11. Solved Problem 4.6
          12. Solution
          13. Solved Problem 4.7
          14. Solution
          15. Solved Problem 4.8
          16. Solution
        5. Problems
          1. Problems 4.1–4.42 relate to Time-Series Forecasting
          2. Problems 4.43–4.58 relate to Associative Forecasting Methods
          3. Problems 4.59–4.61 relate to Monitoring and Controlling Forecasts
            1. Endnotes
      12. Chapter 4 Rapid Review
        1. Self Test
  10. Part Two Designing Operations
    1. Chapter 5 Design of Goods and Services
      1. Chapter Outline Global Company Profile: Regal Marine
      2. Learning Objectives
      3. Goods and Services Selection
        1. Product Strategy Options Support Competitive Advantage
        2. Product Life Cycles
        3. Life Cycle and Strategy
          1. Introductory Phase
          2. Growth Phase
          3. Maturity Phase
          4. Decline Phase
        4. Product-by-Value Analysis
      4. Generating New Products
      5. Product Development
        1. Product Development System
        2. Quality Function Deployment (QFD)
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        3. Organizing for Product Development
        4. Manufacturability and Value Engineering
      6. Issues for Product Design
        1. Robust Design
        2. Modular Design
        3. Computer-Aided Design (CAD) and Computer-Aided Manufacturing (CAM)
        4. Virtual Reality Technology
        5. Value Analysis
        6. Sustainability and Life Cycle Assessment (LCA)
      7. Product Development Continuum
        1. Purchasing Technology by Acquiring a Firm
        2. Joint Ventures
        3. Alliances
      8. Defining a Product
        1. Make-or-Buy Decisions
        2. Group Technology
      9. Documents for Production
        1. Product Life-Cycle Management (PLM)
      10. Service Design
        1. Process–Chain–Network (PCN) Analysis
        2. Adding Service Efficiency
          1. Limit the Options
          2. Delay Customization
          3. Modularization
          4. Automation
          5. Moment of Truth
        3. Documents for Services
          1. Approach
          2. Solution
            1. Documentation for Tellers at Drive-up Windows
          3. Insight
          4. Learning Exercise
          5. Related Problem
      11. Application of Decision Trees to Product Design
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
        5. Related Problems
      12. Transition to Production
      13. Summary
        1. Key Terms
        2. Discussion Questions
        3. Solved Problem
          1. Solved Problem 5.1
          2. Solution
        4. Problems
          1. Problems 5.1–5.3 relate to Goods and Services Selection
          2. Problems 5.4–5.8 relate to Product Development
          3. Problems 5.9–5.17 relate to Defining a Product
          4. Problems 5.18–5.20 relate to Service Design
          5. Problems 5.21–5.28 relate to the Application of Decision Trees to Product Design
            1. Endnotes
      14. Chapter 5 Rapid Review
      15. Self Test
    2. Supplement 5 Sustainability in the Supply Chain
      1. Supplement Outline
      2. Learning Objectives
      3. Corporate Social Responsibility1
      4. Sustainability
        1. Systems View
        2. Commons
        3. Triple Bottom Line
          1. People
          2. Planet
          3. Profit
      5. Design and Production for Sustainability
        1. Product Design
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        2. Production Process
        3. Logistics
          1. Approach
          2. Solution
          3. Insights
          4. Learning Exercise
          5. Related Problems
        4. End-of-Life Phase
      6. Regulations and Industry Standards
        1. International Environmental Policies and Standards
          1. European Union Emissions Trading System
          2. ISO 14000
      7. Summary
        1. Key Terms
        2. Discussion Questions
        3. Solved Problems
          1. Solved Problem S5.1
          2. Solution
          3. Solved Problem S5.2
          4. Solution
        4. Problems
          1. Problems S5.1–S5.19 relate to Design and Production for Sustainability
            1. Endnotes
      8. Supplement 5 Rapid Review
        1. Self Test
    3. Chapter 6 Managing Quality
      1. Chapter Outline Global Company Profile: Arnold Palmer Hospital
      2. Learning Objectives
      3. Quality and Strategy
      4. Defining Quality
        1. Implications of Quality
        2. Malcolm Baldrige National Quality Award
        3. ISO 9000 International Quality Standards
        4. Cost of Quality (COQ)
          1. Leaders in Quality
        5. Ethics and Quality Management
      5. Total Quality Management
        1. Continuous Improvement
          1. Plan-Do-Check-Act
        2. Six Sigma
          1. Implementing Six Sigma
        3. Employee Empowerment
        4. Benchmarking
          1. Internal Benchmarking
        5. Just-in-Time (JIT)
        6. Taguchi Concepts
        7. Knowledge of TQM Tools
      6. Tools of TQM
        1. Check Sheets
        2. Scatter Diagrams
        3. Cause-and-Effect Diagrams
        4. Pareto Charts
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        5. Flowcharts
          1. Approach
          2. Insight
          3. Learning Exercise
          4. Related Problems
        6. Histograms
        7. Statistical Process Control (SPC)
      7. The Role of Inspection
        1. When and Where to Inspect
        2. Source Inspection
        3. Service Industry Inspection
        4. Inspection of Attributes versus Variables
      8. TQM in Services
      9. Summary
        1. Key Terms
        2. Discussion Questions
          1. Solved Problems
            1. Solved Problem 6.1
            2. Solution
          2. Problems
            1. Problems 6.1–6.20 relate to Tools of TQM
              1. Endnotes
      10. Chapter 6 Rapid Review
      11. Self Test
    4. Supplement 6 Statistical Process Control
      1. Supplement Outline
      2. Learning Objectives
      3. Statistical Process Control (SPC)
        1. Control Charts for Variables
        2. The Central Limit Theorem
        3. Setting Mean Chart Limits (x¯-charts)
          1. Approach
          2. Insight
          3. Learning Exercise
          4. Related Problems
        4. Setting Range Chart Limits (R-Charts)
          1. Example S3 Setting Range Limits Using Table Values
            1. Approach
            2. Solution
        5. Using Mean and Range Charts
          1. Steps to Follow When Building Control Charts
        6. Control Charts for Attributes
          1. p-Charts
            1. Approach
            2. Solution
            3. Learning Exercise
          2. c-Charts
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problems
        7. Managerial Issues and Control Charts
      4. Process Capability
        1. Process Capability Ratio (Cp)
        2. Process Capability Index (Cpk)
          1. Solution
          2. Insight
          3. Learning Exercise
          4. Related Problems
      5. Acceptance Sampling7
        1. Operating Characteristic Curve
        2. Average Outgoing Quality
      6. Summary
        1. Key Terms
        2. Discussion Questions
        3. Using Software for SPC
          1. Creating YOUR OWN Excel Spreadsheets to Determine Control Limits for A C-CHART
          2. Using Excel OM
          3. P Using Pom for Windows
        4. Solved Problems
          1. Solved Problem S6.1
          2. Solution
          3. Solved Problem S6.2
          4. Solution
          5. Solved Problem S6.3
          6. Solution
          7. Solved Problem S6.4
          8. Solution
          9. Solved Problem S6.5
          10. Solution
        5. Problems
          1. Problems S6.1–S6.39 relate to Statistical Process Control (SPC)
            1. Self Test
    5. Chapter 7 Process Strategy
      1. Chapter Outline Global Company Profile: Harley-Davidson
      2. Learning Objectives
      3. Four Process Strategies
        1. Process Focus
        2. Repetitive Focus
        3. Product Focus
        4. Mass Customization Focus
          1. Making Mass Customization Work
        5. Process Comparison
          1. Crossover Charts
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problems
          2. Focused Processes
      4. Selection of Equipment
      5. Process Analysis and Design
        1. Flowchart
        2. Time-Function Mapping
        3. Process Charts
        4. Value-Stream Mapping
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problem
        5. Service Blueprinting
      6. Special Considerations for Service Process Design
      7. Production Technology
        1. Machine Technology
        2. Automatic Identification Systems (AISs) and RFID
        3. Process Control
        4. Vision Systems
        5. Robots
        6. Automated Storage and Retrieval Systems (ASRSs)
        7. Automated Guided Vehicles (AGVs)
        8. Flexible Manufacturing Systems (FMSs)
        9. Computer-Integrated Manufacturing (CIM)
      8. Technology in Services
      9. Process Redesign
      10. Summary
        1. Key Terms
          1. Discussion Questions
        2. Solved Problem
          1. Solved Problem 7.1
          2. Solution
        3. Problems
          1. Problems 7.1–7.12 relate to Four Process Strategies
          2. Problems 7.13–7.17 relate to Process Analysis and Design
            1. Endnotes
      11. Self Test
    6. Supplement 7 Capacity and Constraint Management
      1. Supplement Outline
      2. Learning Objectives
      3. Capacity
        1. Design and Effective Capacity
          1. Solution
          2. Insight
          3. Learning Exercise
          4. Related Problems
          5. Approach
          6. Solution
          7. Insight
          8. Learning Exercise
          9. Related Problems
        2. Capacity and Strategy
        3. Capacity Considerations
        4. Managing Demand
          1. Demand Exceeds Capacity
          2. Capacity Exceeds Demand
          3. Adjusting to Seasonal Demands
          4. Tactics for Matching Capacity to Demand
        5. Service-Sector Demand and Capacity Management
          1. Demand Management
          2. Capacity Management
      4. Bottleneck Analysis and the Theory of Constraints
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
        5. Related Problems
        6. Approach
        7. Solution
        8. Insight
        9. Learning Exercise
        10. Related Problems
        11. Theory of Constraints
        12. Bottleneck Management
      5. Break-Even Analysis
        1. Single-Product Case
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        2. Multiproduct Case
          1. Approach
            1. Solution
            2. Insight
            3. Learning Exercise
            4. Related Problems
              1. Approach
              2. Solution
              3. Insight
              4. Learning Exercise
              5. Related Problems
        3. Reducing Risk with Incremental Changes
        4. Applying Expected Monetary Value (EMV) to Capacity Decisions
          1. Approach:
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        5. Applying Investment Analysis to Strategy-Driven Investments
          1. Investment, Variable Cost, and Cash Flow
          2. Net Present Value
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problems
      6. Summary
        1. Key Terms
        2. Discussion Questions
        3. Using Software for Break-Even Analysis
          1. Creating Your Own Excel Spreadsheets
          2. Using Excel OM
          3. Using POM For Windows
        4. Solved Problems
          1. Solved Problem S7.1
          2. Solution
          3. Solved Problem S7.2
          4. Solution
          5. Solved Problem S7.3
          6. Solution
          7. Solved Problem S7.4
          8. Solution
          9. Solved Problem S7.5
          10. Solution
        5. Problems
          1. Problems S7.1–S7.8 relate to Capacity
          2. Problems S7.16–S7.31 relate to Break-Even Analysis
          3. Problems S7.32–S7.33 relate to Applying Expected Monetary Value (EMV) to Capacity Decisions
          4. Problems S7.34–S7.45 relate to Applying Investment Analysis to Strategy-Driven Investments
            1. Self Test
    7. Chapter 8 Location Strategies
      1. Chapter Outline Global Company Profile: FedEx
      2. Learning Objectives
      3. The Strategic Importance of Location
      4. Factors That Affect Location Decisions
        1. Labor Productivity
        2. Exchange Rates and Currency Risk
        3. Costs
        4. Political Risk, Values, and Culture
        5. Proximity to Markets
        6. Proximity to Suppliers
        7. Proximity to Competitors (Clustering)
      5. Methods of Evaluating Location Alternatives
        1. The Factor-Rating Method
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        2. Locational Cost–Volume Analysis
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        3. Center-of-Gravity Method
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        4. Transportation Model
      6. Service Location Strategy
      7. Geographic Information Systems
      8. Summary
        1. Key Terms
        2. Discussion Questions
        3. Using Software to Solve Location Problems
          1. Creating Your Own Excel Spreadsheets
          2. X Using Excel Om
          3. Using Pom for Windows
        4. Solved Problems
          1. Solved Problem 8.1
          2. Solution
          3. Solved Problem 8.2
        5. Solution
        6. Solved Problem 8.3
          1. Solution
        7. Problems
          1. Problems 8.1–8.4 relate to Factors That Affect Location Decisions
          2. Problems 8.5–8.34 relate to Methods of Evaluating Location Alternatives
            1. Endnotes
      9. Chapter 8 Rapid Review
      10. Self Test
    8. Chapter 9 Layout Strategies
      1. Chapter Outline Global Company Profile: McDonald’s
      2. Learning Objectives
      3. The Strategic Importance of Layout Decisions
      4. Types of Layout
      5. Office Layout
      6. Retail Layout
        1. Servicescapes
      7. Warehouse and Storage Layouts
        1. Cross-Docking
        2. Random Stocking
        3. Customizing
      8. Fixed-Position Layout
      9. Process-Oriented Layout
        1. Approach and Solution
        2. Insight
        3. Learning Exercise
        4. Related Problems
        5. Computer Software for Process-Oriented Layouts
      10. Work Cells
        1. Requirements of Work Cells
        2. Staffing and Balancing Work Cells
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problem
        3. The Focused Work Center and the Focused Factory
      11. Repetitive and Product-Oriented Layout
        1. Assembly-Line Balancing
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
          6. Approach
          7. Solution
          8. Insight
          9. Learning Exercise
          10. Related Problems
          11. Approach
          12. Solution
          13. Insight
          14. Learning Exercise
          15. Related Problems
      12. Summary
        1. Key Terms
        2. Discussion Questions
        3. Using Software to Solve Layout Problems
          1. X Using Excel Om
          2. Using Pom for Windows
        4. Solved Problems
          1. Solved Problem 9.1
          2. Solution
          3. Solved Problem 9.2
          4. Solution
        5. Problems
          1. Problems 9.1–9.10 relate to Process-Oriented Layout
          2. Problem 9.11 relates to Work Cells
          3. Problems 9.12–9.27 relate to Repetitive and Product-Oriented Layout
            1. Endnotes
      13. Chapter  9  Rapid Review
      14. Self Test
    9. Chapter 10 Human Resources, Job Design, and Work Measurement
      1. Chapter Outline Global Company Profile: Rusty Wallace’s NASCAR Racing Team
      2. Learning Objectives
      3. Human Resource Strategy for Competitive Advantage
        1. Constraints on Human Resource Strategy
      4. Labor Planning
        1. Employment-Stability Policies
        2. Work Schedules
        3. Job Classifications and Work Rules
      5. Job Design
        1. Labor Specialization
        2. Job Expansion
        3. Psychological Components of Job Design
          1. Hawthorne Studies
          2. Core Job Characteristics
        4. Self-Directed Teams
          1. Limitations of Job Expansion
        5. Motivation and Incentive Systems
      6. Ergonomics and the Work Environment
      7. Methods Analysis
      8. The Visual Workplace
      9. Labor Standards
        1. Historical Experience
        2. Time Studies
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
          6. Approach
          7. Solution
          8. Insight
          9. Learning Exercise
          10. Related Problems
          11. Approach
          12. Solution
          13. Insight
          14. Learning Exercise
          15. Related Problems
        3. Predetermined Time Standards
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problem
        4. Work Sampling
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
          6. Approach
          7. Solution
          8. Insight
          9. Learning Exercise
          10. Related Problem
      10. Ethics
      11. Summary
        1. Key Terms
        2. Discussion Questions
        3. Solved Problems
          1. Solved Problem 10.1
          2. Solution
          3. Solved Problem 10.2
          4. Solution
          5. Solved Problem 10.3
          6. Solution
          7. Solved Problem 10.4
          8. Solution
          9. Solved Problem 10.5
          10. Solution
          11. Solved Problem 10.6
          12. Solution
        4. Problems
          1. Problem 10.1 relates to Job Design
          2. Problems 10.2–10.12 relate to Methods Analysis
          3. Problems 10.13–10.46 relate to Labor Standards
            1. Endnotes
      12. Self Test
  11. Part Three Managing Operations
    1. Chapter 11 Supply Chain Management
      1. Chapter Outline Global Company Profile: Darden Restaurants
      2. Learning Objectives
      3. The Supply Chain’s Strategic Importance
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
        5. Related Problems
      4. Sourcing Issues: Make-or-Buy and Outsourcing
        1. Make-or-Buy Decisions
        2. Outsourcing
      5. Six Sourcing Strategies
        1. Many Suppliers
        2. Few Suppliers
        3. Vertical Integration
        4. Joint Ventures
        5. Keiretsu Networks
        6. Virtual Companies
      6. Supply Chain Risk
        1. Risks and Mitigation Tactics
        2. Security and JIT
      7. Managing the Integrated Supply Chain
        1. Issues in Managing the Integrated Supply Chain
          1. Local Optimization
          2. Incentives (Sales Incentives, Quantity Discounts, Quotas, and Promotions)
          3. Large Lots
        2. Opportunities in Managing the Integrated Supply Chain
          1. Accurate “Pull” Data
          2. Lot Size Reduction
          3. Single-Stage Control of Replenishment
          4. Vendor-Managed Inventory
          5. Collaborative Planning, Forecasting, and Replenishment (CPFR)
          6. Blanket Orders
          7. Standardization
          8. Postponement
          9. Electronic Ordering and Funds Transfer
          10. Drop Shipping and Special Packaging
      8. Building the Supply Base
        1. Supplier Evaluation
          1. Supplier Certification
        2. Supplier Development
        3. Negotiations
          1. Cost-Based Price Model
          2. Market-Based Price Model
          3. Competitive Bidding
        4. Contracting
        5. Centralized Purchasing
        6. E-Procurement
          1. Online Catalogs and Exchanges
          2. Online Auctions
      9. Logistics Management
        1. Shipping Systems
          1. Trucking
          2. Railroads
          3. Airfreight
          4. Waterways
          5. Pipelines
          6. Multimodal
        2. Warehousing
        3. Third-Party Logistics (3PL)
      10. Distribution Management
      11. Ethics and Sustainable Supply Chain Management
        1. Supply Chain Management Ethics
          1. Personal Ethics
          2. Ethics Within the Supply Chain
          3. Ethical Behavior Regarding the Environment
        2. Establishing Sustainability in Supply Chains
      12. Measuring Supply Chain Performance
        1. Assets Committed to Inventory
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
          6. Approach
          7. Solution
          8. Insight
          9. Learning Exercise
          10. Related Problems
          11. Approach
          12. Solution
          13. Insight
          14. Learning Exercise
          15. Related Problems
        2. Benchmarking the Supply Chain
          1. The SCOR Model
      13. Summary
        1. Key Terms
        2. Discussion Questions
          1. Solved Problems
            1. Solved Problem 11.1
            2. Solution
          2. Problems
            1. Problems 11.1–11.3 relate to The Supply Chain’s Strategic Importance
            2. Problem 11.4 relates to Six Sourcing Strategies
            3. Problems 11.5–11.8 relate to Measuring Supply Chain Performance
    2. Supplement 11 Supply Chain Management Analytics
      1. Supplement Outline
      2. Learning Objectives
      3. Techniques for Evaluating Supply Chains
      4. Evaluating Disaster Risk in the Supply Chain
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
        5. Related Problems
      5. Managing the Bullwhip Effect
        1. A Bullwhip Effect Measure
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
      6. Supplier Selection Analysis
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
        5. Related Problems
      7. Transportation Mode Analysis
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
        5. Related Problems
      8. Warehouse Storage
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
        5. Related Problems
      9. Summary
        1. Discussion Questions
      10. Solved Problems
        1. Solved Problem S11.1
        2. Solution
        3. Solved Problem S11.2
        4. Solution
        5. Solved Problem S11.3
        6. Solution
        7. Solved Problem S11.4
        8. Solution
      11. Problems
        1. Problems S11.1–S11.5 relate to Evaluating Disaster Risk in the Supply Chain
        2. Problems S11.6–S11.9 relate to Managing the Bullwhip Effect
        3. Problems S11.10–S11.13 relate to Supplier Selection Analysis
        4. Problems S11.14–S11.17 relate to Transportation Mode Analysis
        5. Problems S11.18–S11.20 relate to Warehouse Storage
      12. Supplement 11 Rapid Review
      13. Self Test
    3. Chapter 12 Inventory Management
      1. Chapter Outline Global Company Profile: Amazon.com
      2. Learning Objectives
      3. The Importance of Inventory
        1. Functions of Inventory
        2. Types of Inventory
      4. Managing Inventory
        1. ABC Analysis
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        2. Record Accuracy
        3. Cycle Counting
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problem
        4. Control of Service Inventories
      5. Inventory Models
        1. Independent vs. Dependent Demand
        2. Holding, Ordering, and Setup Costs
      6. Inventory Models for Independent Demand
        1. The Basic Economic Order Quantity (EOQ) Model
        2. Minimizing Costs
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
          6. Approach
          7. Solution
          8. Insight
          9. Learning Exercise
          10. Related Problems
          11. Approach
          12. Solution
          13. Insight
          14. Learning Exercise
          15. Related Problems
          16. Robust Model
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problems
        3. Reorder Points
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        4. Production Order Quantity Model
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        5. Quantity Discount Models
          1. Solution Procedure
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problems
      7. Probabilistic Models and Safety Stock
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
        5. Related Problems
        6. Approach
        7. Solution
        8. Insight
        9. Learning Exercise
        10. Related Problems
        11. Other Probabilistic Models
          1. Demand Is Variable and Lead Time Is Constant
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problem
          2. Lead Time Is Variable and Demand Is Constant
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problem
          3. Both Demand and Lead Time Are Variable
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problem
      8. Single-Period Model
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
        5. Related Problems
      9. Fixed-Period (P ) Systems
      10. Summary
        1. Key Terms
        2. Discussion Questions
        3. Using Software to Solve Inventory Problems
          1. Creating Your Own Excel Spreadsheets
          2. Using Excel OM
          3. Using POM for Windows
        4. Solved Problems
          1. Solved Problem 12.1
          2. Solution
          3. Solved Problem 12.2
          4. Solution
          5. Solved Problem 12.3
          6. Solution
          7. Solved Problem 12.4
          8. Solution
          9. Solved Problem 12.5
          10. Solution
          11. Solved Problem 12.6
          12. Solution
          13. Solved Problem 12.7
          14. Solution
          15. Solved Problem 12.8
          16. Solution
          17. Solved Problem 12.9
          18. Solution
        5. Problems
          1. Problems 12.1–12.6 relate to Managing Inventory
          2. Problems 12.7–12.40 relate to Inventory Models for Independent Demand
          3. Problems 12.41–12.50 relate to Probabilistic Models and Safety Stock
          4. Problems 12.51–12.53 relate to Single-Period Model
          5. Parker Hi-Fi Systems
            1. Discussion Questions
              1. Endnotes
      11. Chapter 12 Rapid Review
        1. Self Test
    4. Chapter 13 Aggregate Planning and S&OPAggregate Planning and S&OP
      1. Chapter Outline Global Company Profile: Frito-Lay
      2. Learning Objectives
      3. The Planning Process
      4. Sales and Operations Planning
      5. The Nature of Aggregate Planning
      6. Aggregate Planning Strategies
        1. Capacity Options
        2. Demand Options
        3. Mixing Options to Develop a Plan
          1. Chase Strategy
          2. Level Strategy
      7. Methods for Aggregate Planning
        1. Graphical Methods
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problem
          6. Analysis of Plan 1 Approach
          7. Solution
          8. Insight
          9. Learning Exercise
          10. Related Problems
          11. Analysis Of Plan 2 Approach
          12. Solution
          13. Insight
          14. Learning Exercise
          15. Related Problems
          16. Analysis Of Plan 3 Approach
          17. Solution
          18. Insight
          19. Learning Exercise
          20. Related Problems
        2. Mathematical Approaches
          1. The Transportation Method of Linear Programming
            1. Approach
            2. Solution
            3. Insight
            4. Learning Example
            5. Related Problems
      8. Aggregate Planning in Services
        1. Restaurants
        2. Hospitals
        3. National Chains of Small Service Firms
        4. Miscellaneous Services
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        5. Airline Industry
      9. Revenue Management
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
        5. Related Problem
      10. Summary
        1. Key Terms
        2. Discussion Questions
        3. Using Software for Aggregate Planning
          1. Creating Your Own Excel Spreadsheets
          2. Using Excel OM
          3. Using POM for Windows
        4. Solved Problems
          1. Solved Problem 13.1
          2. Solution
          3. Solved Problem 13.2
          4. Solution
        5. Problems
          1. Problems 13.1–13.23 relate to Methods for Aggregate Planning
          2. Problems 13.24–13.25 relate to Aggregate Planning in Services
          3. Problem 13.26 relates to Revenue Management
            1. Endnotes
      11. Chapter 13 Rapid Review
        1. Self Test
    5. Chapter 14 Material Requirements Planning (MRP) and ERP
      1. Chapter Outline Global Company Profile: Wheeled Coach
      2. Learning Objectives
      3. Dependent Demand
      4. Dependent Inventory Model Requirements
        1. Master Production Schedule
        2. Bills of Material
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
          6. Modular Bills
          7. Planning Bills and Phantom Bills
          8. Low-Level Coding
        3. Accurate Inventory Records
        4. Purchase Orders Outstanding
        5. Lead Times for Components
      5. MRP Structure
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
        5. Related Problems
        6. Approach
        7. Solution
        8. Insight
        9. Learning Exercise
        10. Related Problems
      6. MRP Management
        1. MRP Dynamics
        2. MRP Limitations
      7. Lot-Sizing Techniques
      8. Extensions of MRP
        1. Material Requirements Planning II (MRP II)
        2. Closed-Loop MRP
        3. Capacity Planning
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
      9. MRP in Services
        1. Distribution Resource Planning (DRP)
      10. Enterprise Resource Planning (ERP)
        1. ERP in the Service Sector
      11. Summary
        1. Key Terms
        2. Discussion Questions
        3. Using Software to Solve MRP Problems
          1. Using Excel Om
          2. Using Pom for Windows
        4. Solved Problems
          1. Solved Problem 14.1
          2. Solution
          3. Solved Problem 14.2
          4. Solution
          5. Solved Problem 14.3
          6. Solution
          7. Solved Problem 14.4
          8. Solution
        5. Problems*
          1. Problems 14.1–14.4 relate to Dependent Inventory Model Requirements
          2. Problems 14.5–14.21 relate to MRP Structure
          3. Problems 14.22–14.28 relate to Lot-Sizing Techniques
          4. Problems 14.29–14.32 relate to Extensions of MRP
            1. Endnotes
      12. Chapter 14 Rapid Review
        1. Self Test
    6. Chapter 15 Short-Term Scheduling
      1. Chapter Outline Global Company Profile: Alaska Airlines
      2. Learning Objectives
      3. The Importance of Short-Term Scheduling
      4. Scheduling Issues
        1. Forward and Backward Scheduling
        2. Finite and Infinite Loading
        3. Scheduling Criteria
      5. Scheduling Process-Focused Facilities
      6. Loading Jobs
        1. Input–Output Control
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problem
        2. Gantt Charts
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problem
          6. Approach
          7. Solution
          8. Insight
          9. Learning Exercise
          10. Related Problems
        3. Assignment Method
          1. Approach
            1. Solution
            2. Insight
            3. Learning Exercise
            4. Related Problems
        4. Sequencing Jobs
          1. Priority Rules for Sequencing Jobs
            1. Performance Criteria
              1. Approach
              2. Solution
              3. Insight
              4. Learning Exercise
              5. Related Problems
          2. Critical Ratio
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problems
          3. Sequencing N Jobs on Two Machines: Johnson’s Rule
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problems
          4. Limitations of Rule-Based Sequencing Systems
        5. Finite Capacity Scheduling (FCS)
        6. Scheduling Services
          1. Airlines
          2. 24/7 Operations
        7. Scheduling Service Employees with Cyclical Scheduling
          1. Cyclical Scheduling
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problems
      7. Summary
        1. Key Terms
        2. Discussion Questions
        3. Using Software for Short-Term Scheduling
          1. Using Excel OM
          2. Using POM for Windows
        4. Solved Problems
          1. Solved Problem 15.1
          2. Solution
          3. Solved Problem 15.2
          4. Solution
          5. Solved Problem 15.3
          6. Solution
          7. Solved Problem 15.4
          8. Solution
          9. Solved Problem 15.5
          10. Solution
        5. Problems
          1. Problems 15.1–15.14 relate to Loading Jobs
          2. Problems 15.15–15.25 relate to Sequencing Jobs
          3. Problems 15.26–15.27 relate to Scheduling Services
            1. Discussion Questions*
        6. Chapter 15 Rapid Review
        7. Self Test
    7. Chapter 16 Lean Operations
      1. Chapter Outline Global Company Profile: Toyota Motor Corporation
      2. Learning Objectives
      3. Lean Operations
        1. Eliminate Waste
        2. Remove Variability
        3. Improve Throughput
      4. Lean and Just-in-Time
        1. Supplier Partnerships
        2. Lean Layout
          1. Distance Reduction
          2. Increased Flexibility
          3. Impact on Employees
          4. Reduced Space and Inventory
        3. Lean Inventory
          1. Reduce Inventory and Variability
          2. Reduce Lot Sizes
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problems
            6. Reduce Setup Costs
          3. Lean Scheduling
            1. Level Schedules
            2. Kanban
            3. Determining the Number of Kanban Cards or ­Containers
              1. Approach
              2. Solution
              3. Insight
              4. Learning Exercise
              5. Related Problems
            4. Advantages of Kanban
          4. Lean Quality
        4. Lean and the Toyota Production System
          1. Continuous Improvement
          2. Respect for People
        5. Processes and Standard Work Practice
      5. Lean Organizations
        1. Building a Lean Organization
        2. Lean Sustainability
      6. Lean in Services
      7. Summary
        1. Key Terms
        2. Discussion Questions
        3. Solved Problem
          1. Solved Problem 16.1
          2. Solution
        4. Problems
          1. Problems 16.1–16.12 relate to Lean and Just-in-Time
          2. Chapter 16 Rapid Review
          3. Self Test
    8. Chapter 17 Maintenance and Reliability
      1. Chapter Outline Global Company Profile: Orlando Utilities Commission
      2. Learning Objectives
      3. The Strategic Importance of Maintenance and Reliability
      4. Reliability
        1. System Reliability
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
          6. Approach
          7. Solution
          8. Insight
          9. Learning Exercise
          10. Related Problems
        2. Providing Redundancy
          1. Backup Redundancy
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problems
          2. Parallel Redundancy
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problems
      5. Maintenance
        1. Implementing Preventive Maintenance
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        2. Increasing Repair Capabilities
        3. Autonomous Maintenance
      6. Total Productive Maintenance
      7. Summary
        1. Key Terms
        2. Discussion Questions
        3. Using Software to Solve Reliability Problems
        4. Solved Problems
          1. Solved Problem 17.1
          2. Solution
          3. Solved Problem 17.2
          4. Solution
        5. Problems
          1. Problems 17.1–17.17 relate to Reliability
          2. Problems 17.18–17.24 relate to Maintenance
      8. Chapter 17 Rapid Review
      9. Self Test
  12. Part Four Business Analytics Modules
    1. Module A Decision-Making Tools
      1. Module Outline
      2. Learning Objectives
      3. The Decision Process in Operations
      4. Fundamentals of Decision Making
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
        5. Related Problems
      5. Decision Tables
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
      6. Types of Decision-Making Environments
        1. Decision Making Under Uncertainty
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        2. Decision Making Under Risk
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        3. Decision Making Under Certainty
        4. Expected Value of Perfect Information (EVPI)
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
      7. Decision Trees
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
        5. Related Problems
        6. A More Complex Decision Tree
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        7. The Poker Decision Process
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problem
      8. Summary
        1. Key Terms
        2. Discussion Questions
        3. Using Software for Decision Models
          1. Creating an Excel Spreadsheet to Evaluate a Decision Table
          2. Using Excel Om
          3. Using Pom for Windows
        4. Solved Problems
          1. Solved Problem A.1
          2. Solution
          3. Solved Problem A.2
          4. Solution
          5. Solved Problem A.3
          6. Solution
        5. Problems
          1. Problems A.1–A.20 relate to Types of Decision-Making Environments
          2. Problems A.21–A.32 relate to Decision Trees
        6. Module A Rapid Review
        7. Self Test
    2. Module B Linear Programming
      1. Module Outline
      2. Learning Objectives
      3. Why Use Linear Programming?
      4. Requirements of a Linear Programming Problem
      5. Formulating Linear Programming Problems
        1. Glickman Electronics Example
      6. Graphical Solution to a Linear Programming Problem
        1. Graphical Representation of Constraints
        2. Iso-Profit Line Solution Method
        3. Corner-Point Solution Method
      7. Sensitivity Analysis
        1. Sensitivity Report
        2. Changes in the Resources or Right-Hand-Side Values
          1. Validity Range for the Shadow Price
        3. Changes in the Objective Function Coefficient
          1. Allowable Ranges for Objective Function Coefficients
      8. Solving Minimization Problems
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
        5. Related Problems
      9. Linear Programming Applications
        1. Production-Mix Example
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
      10. Diet Problem Example
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
        5. Related Problems
      11. Labor Scheduling Example
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
        5. Related Problems
      12. The Simplex Method of LP
      13. Integer and Binary Variables
        1. Creating Integer and Binary Variables
        2. Linear Programming Applications with Binary Variables
          1. Limiting the Number of Alternatives Selected
          2. Dependent Selections
        3. A Fixed-Charge Integer Programming Problem
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
      14. Summary
        1. Key Terms
        2. Discussion Questions
        3. Using Software to Solve LP Problems
          1. Creating Your Own Excel Spreadsheets
          2. Using Excel OM and POM for Windows
        4. Solved Problems
          1. Solved Problem B.1
          2. Solution
          3. Solved Problem B.2
          4. Solution
          5. Solved Problem B.3
          6. Solution
        5. Problems
          1. Problem B.1 relates to Requirements of a Linear Programming Problem
          2. Problems B.2–B.21 relate to Graphical Solution to a Linear ­Programming Problem
          3. Problems B.22–B.24 relate to Sensitivity Analysis
          4. Problems B.25–B.33 relate to Solving Minimization Problems
          5. Problems B.34–B.40 relate to Linear Programming Applications
          6. Problems B.41–B.42 relate to Integer and Binary Variables
            1. Endnotes
      15. Module B Rapid Review
      16. Self Test
    3. Module C Transportation Models
      1. Module Outline
      2. Learning Objectives
      3. Transportation Modeling
      4. Developing an Initial Solution
        1. The Northwest-Corner Rule
          1. Approach
          2. Solution
          3. Insights
          4. Learning Exercise
          5. Related Problems
        2. The Intuitive Lowest-Cost Method
          1. Approach
            1. Solution
            2. Insight
            3. Learning Exercise
            4. Related Problems
      5. The Stepping-Stone Method
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
        5. Related Problems
      6. Special Issues in Modeling
        1. Demand Not Equal to Supply
        2. Degeneracy
      7. Summary
        1. Key Terms
        2. Discussion Questions
        3. Using Software to Solve Transportation Problems
          1. Using Excel OM
          2. Using POM for Windows
        4. Solved Problems
          1. Solved Problem C.1
          2. Solution
          3. Solved Problem C.2
          4. Solution
        5. Problems
          1. Problems C.1–C.3 relate to Developing an Initial Solution
          2. Problems C.4–C.13 relate to The Stepping-Stone Method
          3. Problems C.14–C.18 relate to Special Issues in Modeling
      8. Module C Rapid Review
      9. Self Test
    4. Module D Waiting-Line Models
      1. Module Outline
      2. Learning Objectives
      3. Queuing Theory
      4. Characteristics of a Waiting-Line System
        1. Arrival Characteristics
          1. Size of the Arrival (Source) Population
          2. Pattern of Arrivals at the System
          3. Behavior of Arrivals
        2. Waiting-Line Characteristics
        3. Service Characteristics
          1. Basic Queuing System Designs
          2. Service Time Distribution
        4. Measuring a Queue’s Performance
      5. Queuing Costs
      6. The Variety of Queuing Models
        1. Model A (M/M/1): Single-Server Queuing Model with Poisson Arrivals and Exponential Service Times
          1. Solution
          2. Insight
          3. Learning Exercise
          4. Related Problems
          5. Example D2 Economic Analysis of Example D1
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problems
        2. Model B (M/M/S): Multiple-Server Queuing Model
          1. Example D3 A Multiple-Server Queue
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problems
          2. Use of Waiting-Line Tables
            1. Approach
            2. Solution
            3. Insight
            4. Learning Exercise
            5. Related Problem
        3. Model C (M/D/1): Constant-Service-Time Model
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        4. Little’s Law
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        5. Model D (M/M/1 with Finite Source): Finite-Population Model
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
      7. Other Queuing Approaches
      8. Summary
        1. Key Terms
        2. Discussion Questions
        3. Using Software to Solve Queuing Problems
          1. Using Excel OM
          2. Using POM for Windows
        4. Solved Problems
          1. Solved Problem D.1
          2. Solution
          3. Solved Problem D.2
          4. Solution
          5. Solved Problem D.3
          6. Solution
          7. Solved Problem D.4
          8. Solution
        5. Problems
          1. Problems D.1–D.39 relate to The Variety of Queuing Models
        6. The Winter Park Hotel
          1. Discussion Questions
            1. Endnotes
      9. Module D Rapid Review
      10. Self Test
    5. Module E Learning Curves
      1. Module Outline
      2. Learning Objectives
      3. What Is a Learning Curve?
      4. Learning Curves in Services and Manufacturing
      5. Applying the Learning Curve
        1. Doubling Approach
        2. Formula Approach
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
        3. Learning-Curve Table Approach
          1. Approach
          2. Solution
          3. Insight
          4. Learning Exercise
          5. Related Problems
          6. Solution
          7. Insight
          8. Learning Exercise
          9. Related Problems
          10. Approach
          11. Solution
          12. Insight
          13. Learning Exercise
          14. Related Problems
          15. Approach
          16. Solution
          17. Insight
          18. Learning Exercise
          19. Related Problems
      6. Strategic Implications of Learning Curves
      7. Limitations of Learning Curves
      8. Summary
        1. Key Term
        2. Discussion Questions
        3. Using Software for Learning Curves
          1. Using Excel Om
          2. Using Pom for Windows
        4. Solved Problems
          1. Solved Problem E.1
            1. Solution
          2. Solved Problem E.2
            1. Solution
          3. Problems
            1. Problems E.1–E.32 relate to Applying the Learning Curve
            2. Problem E.33 relates to Strategic Implications of Learning Curves
          4. Self Test
    6. Module F Simulation
      1. Module Outline
      2. Learning Objectives
      3. What Is Simulation?
      4. Advantages and Disadvantages of Simulation
      5. Monte Carlo Simulation
        1. Approach
        2. Solution
        3. Insight
        4. Learning Exercise
        5. Related Problems
      6. Simulation with Two Decision Variables: An Inventory Example
        1. Approach
        2. Solution
        3. Insights
        4. Learning Exercise
        5. Related Problems
      7. Summary
      8. Key Terms
      9. Discussion Questions
      10. Using Software in Simulation
        1. Using Excel Spreadsheets
        2. Using Pom for Windows and Excel OM
      11. Solved Problems
        1. Solved Problem F.1
        2. Solution
        3. Solved Problem F.2
        4. Solution
      12. Problems
        1. Problems F.1–F.15 relate to Monte Carlo Simulation
        2. Problems F.16–F.25 relate to Simulation with Two Decision Variables: An Inventory Example
          1. Self Test
  13. Appendixes
    1. Appendix I Normal Curve Areas
    2. Appendix II Values of e−λ for use in the Poisson Distribution
    3. Appendix III Table of Random Numbers
    4. Appendix IV Using Excel OM and POM for Windows
      1. Excel OM
      2. POM for Windows
      3. Using Excel OM and POM for Windows with MyOMLab
    5. Appendix V Solutions to Even-Numbered Problems
  14. Bibliography
  15. Name Index
    1. A
    2. B
    3. C
    4. D
    5. E
    6. F
    7. G
    8. H
    9. I
    10. J
    11. K
    12. L
    13. M
    14. N
    15. O
    16. P
    17. Q
    18. R
    19. S
    20. T
    21. U
    22. V
    23. W
    24. X
    25. Y
    26. Z
  16. General Index
    1. A
    2. B
    3. C
    4. D
    5. E
    6. F
    7. G
    8. H
    9. I
    10. J
    11. K
    12. L
    13. M
    14. N
    15. O
    16. P
    17. Q
    18. R
    19. S
    20. T
    21. U
    22. V
    23. W
    24. X
    25. Y
    26. Z

Product information

  • Title: Operations Management: Sustainability and Supply Chain Management, Twelfth Edition
  • Author(s): Jay Heizer, Barry Render, Chuck Munson
  • Release date: February 2016
  • Publisher(s): Pearson
  • ISBN: 9780134422404