Operations Management: Processes and Supply Chains, 12th Edition

Selected References

Chapter 1: Using Operations to Create Value

• Chase, Richard B., and Uday M. Apte. “A History of Research in Service Operations: What’s the Big Idea?” Journal of Operations Management, vol. 25, no. 2 (2007), pp. 375–386.

• Collis, David J., and Michael G. Rukstad. “Can You Say What Your Strategy Is?” Harvard Business Review, vol. 86, no. 4 (2008), pp. 82–90.

• Fitzsimmons, James A., and Mona Fitzsimmons. Service Management. New York: McGraw-Hill, 2005.

• Gaimon, Cheryl. “The Management of Technology: A Production and Operations Management Perspective.” Production and Operations Management, vol. 17, no. 1 (2008), pp. 1–11.

• Hammer, Michael. “Deep Change: How Operational Innovation Can Transform Your Company.” Harvard Business Review ...