Operations Management: Processes and Supply Chains, 12th Edition

Learning Goals in Review

Learning Goal	Guidelines for Review	MyLab Operations Management Resources
Explain the theory of constraints.	The section on “The Theory of Constraints (TOC),” pp. 182–183 explains that constraints or bottlenecks can exist in the form of internal resources or market demand in both manufacturing and service organizations, and in turn play an important role in determining system performance. Review the opening vignette on Microsoft Corporation for an application of TOC in a nonmanufacturing setting, and Table 5.2 for its key principles.	Video: Constraint Management at Southwest Airlines
Identify and manage bottlenecks in service processes.	The section “Managing Bottlenecks in Service Processes,” pp. 183–185, shows ...