Structure of Waiting-Line Problems
Analyzing waiting-line problems begins with a description of the situation’s basic elements. Each specific situation will have different characteristics, but four elements are common to all situations:
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An input, or customer population, that generates potential customers
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A waiting line of customers
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The service facility, consisting of a person (or crew), a machine (or group of machines), or both, necessary to perform the service for the customer
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A priority rule, which selects the next customer to be served by ...
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