Addressing the Trends and Challenges in Operations Management
Several trends are currently having a great impact on operations management: productivity improvement; global competition; and ethical, workforce diversity, and environmental issues. Accelerating change in the form of information technology, e-commerce, robotics, and the Internet is dramatically affecting the design of new services and products as well as a firm’s sales, order fulfillment, and purchasing processes. In this section, we look at these trends and their challenges for operations managers.
Productivity Improvement
Productivity is a basic measure of performance for economies, industries, firms, and processes. Improving productivity is a major trend in operations management ...
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