Operations Management: Processes and Supply Chains, 12th Edition

1 Using Operations to Create Value

Learning Goals

After reading this chapter, you should be able to:

1. Describe the role of operations in an organization and its historical evolution over time.

2. Describe the process view of operations in terms of inputs, processes, outputs, information flows, suppliers, and customers.

3. Describe the supply chain view of operations in terms of linkages between core and support processes.

4. Define an operations strategy and its linkage to corporate strategy and market analysis.

5. Identify nine competitive priorities used in operations strategy, and explain how a consistent pattern of decisions can develop organizational capabilities.

6. Identify the latest trends in operations management and understand how, given ...