CHAPTER 
Analysing service operations: service delivery, queuing and shift scheduling
INTRODUCTION
Chapter S1 guided you through the analysis of a manufacturing operation. In this chapter, we will apply a similar approach to analysing some common situations that occur in service operations. A typical case, the Tampopo Noodle Bar, is presented for you to analyse, using a step-by-step model to analyse the service management system, the service delivery system and the queuing system.
Aims and objectives
This chapter will provide you with experience ...
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