INTERNET CHALLENGE: Demonstrating Your Knowledge of OM
Visit the Web sites of at least one service and one manufacturing company. For each company, identify at least five characteristic OM decisions and show your results in a table. Which decisions are strategic and which are tactical? How do these decisions differ between the two companies? Here are some Web sites to consider. Select service company Web sites:
www.ritzcarlton.com (Ritz-Carlton Hotel)
www.sprint.com (Sprint Corporation)
www.yellowcorp.com (Yellow Corporation)
www.kmart.com (Kmart Corporation)
www.yahoo.com (Yahoo!)
Select manufacturing company Web sites:
www.saturn.com (Saturn Corporation)
www.alcoa.com (Alcoa Inc.)
www.milliken.com (Milliken & Company)
www.Intel.com (Intel Corporation)
www.ge.com (General Electric Company)
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