Discussion Questions
1. Define the term operations management.
2. Explain the decisions operations managers make and give three examples.
3. Describe the transformation process of a business. Give three examples. What constitutes the transformation process at an advertising agency, a bank, and a TV station?
4. What are the three major business functions, and how are they related to one another? Give specific examples.
5. What are the differences between strategic and tactical decisions, and how are they related to each other?
6. Find an article that relates to operations management in either the Wall Street Journal, Fortune, or Business Week. Come to class prepared to share with others what you learned in the article.
7. Examine the list of Fortune magazine's top 100 companies. Do most of these companies have anything in common? Are there industries that are most represented?
8. Identify the two major differences between service and manufacturing organizations. Find an example of a service and manufacturing company and compare them.
9. What are the three historical milestones in operations management? How have they influenced management?
10. Identify three current trends in operations management and describe them. How do you think they will change the future of OM?
11. Define the terms total quality management, just-in-time, and reengineering. What do these terms have in common?
12. Describe today's OM environment. How different is it from that of a few years ago? Identify specific ...
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