CHAPTER 3
Product Design and Process Selection
Before studying this chapter you should know or, if necessary, review
- Differences between manufacturing and service organizations, Chapter 1, pp. 5–7.
- Differences between strategic and tactical decisions, Chapter 1, pp. 7–10.
- Competitive priorities, Chapter 2, pp. 37–43.
LEARNING OBJECTIVES
After completing this chapter you should be able to
Define product design and explain its strategic impact on the organization.
Describe the steps used to develop a product design.
Use break-even analysis as a tool in deciding between alternative products.
Identify different types of processes and explain their characteristics.
Understand how to use a process flowchart.
Understand how to use process performance metrics.
Understand current technological ...
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