Every organization is unique, meaning every organization is subject to a unique set of operational risks. Consequently, what constitutes an optimal control system for one firm is different from the next. Strategies and resources also change over time, so control systems must continually adapt to counter ever-evolving risks. To further complicate matters, risk is an inherently subjective construct, and equally informed, intelligent people can form different risk conclusions. For these reasons, as noted throughout the text, we could not prescribe “the best” control system. Instead, our objective was to explain the underlying relationships. More specifically, we explored how organizational control systems work and how they influence operational ...
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