Chapter 1
1. Stalk (2008).
2. Shapiro, Rangan, and Sviolka (1992).
3. Hammer (2001a).
4. Kotter (1995).
5. See the July 2008 issue of McKinsey Quarterly for a survey on organizational transformation.
6. Chakravorty (2010).
7. Hammer (2004, April).
8. Davenport (1993).
9. Davenport and Beck (2000).
10. This view has been proposed by a number of authors, including Andrew Spanyi in More for less and Barbara Bund in The outside-in corporation.
11. Porter (1996).
12. Davenport (1993); Rummler and Brache (1995).
13. Drucker (1999).
14. Krames (2008).
15. Davenport (1993); Rummler and Brache (1995).
16. Ross and Weill (2002).
17. Davenport, Harris, and Morison (2010).
18. Herrington, Malone, and Georges (2008).
Chapter 2
1. Kotter (1996).
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