INTRODUCTION
The world’s largest taxi company owns no cars, and employs no drivers directly. The world’s largest hotel service owns no properties and employs no housekeeping or room-service staff. Communication has been WhatsApped, memories Instagrammed, jobs Bangalored and life itself Facebooked. Almost everything we knew as normal in both business and social life has changed dramatically in just the last 15 years. We now live and work in the age of 24/7 connectivity where knowledge is free and abundant, ordinary people more empowered than ever before, everything fully transparent, and leaders completely exposed and naked.
Global population doubled from three billion to six billion between 1960 and 1999, and is expected to reach nine billion ...
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