Part II. OPEN SERVICES INNOVATION IN PRACTICE
This part starts with an examination of large organizations (Chapter Six) and then services innovation in smaller organizations (Chapter Seven). Innovation in services-based businesses is explored in more depth in Chapter Eight. I next move outside the United States and look at services innovation in developing economies (Chapter Nine). I conclude with some thoughts on the future direction of services innovation and what it means for policymakers and economic growth in society (Chapter Ten).
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