CHAPTER 9

How to Begin

The First Step to Success

It always seems impossible until it’s done.

—Nelson Mandela

There isn’t much more I can tell you here except to go out and start working.

You’ve got all the strategies, you know how to implement them at each level of your organization, and you understand that, rather than just introducing new protocol, you need to change the way you and your workers think. The only question you might be asking yourself is, “Where do I start?”

Like Every Significant Undertaking, the Key Is to Start Small and Commit

The last thing you want to do is to announce an overambitious game plan, inspire your staff, and then dash their hopes when your organization bites off more than it can chew. Not only will you disappoint ...

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