CHAPTER 6

Become a Utility

Make the Sale, Now Flip the Switch

Each problem that I solved became a rule, which served afterwards to solve other problems.

—René Descartes

While the Agile Manifesto points to the power of responsive and customer-focused work, there’s an underlying implication that should not go ignored.

Take a look at the phrasing. The creators could have written, “individuals and interactions, not process and tools.” Instead, they phrased it as “individuals and interactions over process and tools.” The insinuation here is rather significant. While individuals and interactions may be superior to process and tools, these two items should not be discounted. Processes play an essential role in a thriving organization. They build a foundation ...

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