9Managing Your Thoughts
If you change the way you look at things, the things you look at will change.—Dr. Wayne Dyer, author
As we covered in Chapter 2, external events and situations create “internal representations” (i.e. thoughts) inside people’s heads. These thoughts take the form of pictures, sounds (including self-talk), and feelings; by changing certain aspects of these three representational systems relating to the experience, you can change the way you think about a situation or event, which in turn changes the way you respond. This chapter covers how to do this. The technique you will learn is relevant for individuals rather than for organizations, although usually if individual employees improve performance, ...
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