This chapter begins, rather than ends, with a case study. It is drawn from my own experience and career because it touched on most of what it takes to be successful in manufacturing. Though this was some time back, the basics and concepts remain relevant to this day. My journey began as vice-president of manufacturing operations for Seagate Technology, building drives that store digital data.
When I was promoted to run the global manufacturing for Seagate, we had this profile:
• Drive factory in Singapore
• Head engineering in California, manufacturing in Malaysia
• Packout operations in California
• Sales and service in the United States, Europe, and Asia
We were doing okay, but just okay. I hired a very ...
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