Natural Bridges in Interpersonal Communication, 3rd Edition

Natural Bridges in Interpersonal Communication, 3rd Edition

by Randy Fujishin
Released February 2024
Publisher(s): Routledge
ISBN: 9781003852490

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Book description

With a particularly student-friendly and engaging style, this third edition gives readers the fundamental tools necessary to effectively communicate in interpersonal interactions.

Table of contents

  1. Cover
  2. Endorsements
  3. Half Title
  4. Title
  5. Copyright
  6. Dedication
  7. Additional Books by the Author
  8. Brief Contents
  9. Contents
  10. Preface
  11. 1 Interpersonal Communication: Building Bridges to Others
    1. The Process of Communication
    2. Verbal and Nonverbal Communication
      1. Verbal Communication
      2. Nonverbal Communication
    3. Three Models of Communication
      1. Linear Model
      2. Interactional Model
      3. Transactional Model
    4. Principles of Communication
      1. Communication Is Constant
      2. Communication Is a Process
      3. Communication Is Irreversible
      4. Communication Expresses Content and Relationship
      5. Communication Is Symbolic
      6. Communication Is Learned
    5. Interpersonal vs. Impersonal Communication
      1. Impersonal Communication
      2. Interpersonal Communication
    6. Three Qualities of an Effective Interpersonal Communicator
      1. Openness
      2. Flexibility
      3. Kindness
    7. Offering a Safe Harbor
    8. Intercultural Sensitivity
      1. Individual vs. Collective Dimension
      2. Low Context vs. High Context
      3. Competition vs. Cooperation
    9. Guidelines for More Effective Intercultural Communication
      1. Increase Your Frame of Reference
      2. Don’t Judge
      3. Take a Risk
      4. Ask Questions
      5. Discover Common Ground
    10. Building Bridges Exercises
    11. Further Reading
  12. 2 Perception: Seeing the Best in Others
    1. Perception
    2. Three Stages of Perception
      1. Sensing
      2. Organizing
      3. Interpreting
    3. Factors That Influence Perception
      1. Position in Space
      2. Physical Differences
      3. Past Experience
      4. Expectations
    4. Increasing the Accuracy of Your Perceptions
      1. Awareness of Your Limitations
      2. Perception Checking
      3. Distinguishing Observation From Inference
    5. Self-Concept
    6. How Your Self-Concept Is Formed
      1. Reflected Appraisal
      2. Social Comparison
      3. Personal Construction
    7. How Social Media Affects Self-Concept
    8. Three Self-Concept Guidelines for Communication
      1. Unplug
      2. Tune In
      3. Connect
    9. Building Bridges Exercises
    10. Further Reading
  13. 3 Verbal Communication: Saying the Best to Others
    1. Verbal Communication
    2. Principles of Verbal Communication
      1. Language Is Symbolic
      2. Language Is Subjective
      3. Language Can Be Denotative or Connotative
      4. Language Is Rule Governed
      5. Language Defines and Limits
      6. Language Varies in Levels of Abstraction
      7. Language Can Be Creative
    3. I-Statements: Owning Your Language
    4. The Four Levels of Communication
      1. Surface Talk
      2. Reporting Facts
      3. Giving Opinions
      4. Sharing Feelings
    5. Self-Disclosure
    6. Self-Disclosure Topics
    7. Small Things That Make a Big Difference
    8. Intercultural Guidelines in Verbal Communication
      1. Speak Slowly
      2. Enunciate Your Words
      3. Avoid Slang, Jargon, and Obscenity
      4. Use Metaphors Carefully
      5. Use “We” Instead of “Me”
      6. Be Mindful of Your Nonverbal Behavior
      7. Most Importantly, Be Respectful
    9. The Most Important Words
    10. Building Bridges Exercises
    11. Further Reading
  14. 4 Nonverbal Communication: Showing the Best to Others
    1. Nonverbal Communication
    2. Principles of Nonverbal Communication
      1. Nonverbal Communication Is Continuous
      2. Nonverbal Communication Is Instantaneous
      3. Nonverbal Communication Is Universal
      4. Nonverbal Communication Is Multichanneled
      5. Nonverbal Communication Is Emotionally Rich
      6. Nonverbal Communication Is Function Specific
      7. Nonverbal Communication Is Ambiguous
    3. Types of Nonverbal Communication
      1. Body Movement
      2. Facial Expressions
      3. Paralanguage
      4. Touching
      5. Personal Presentation
      6. Artifacts
      7. Proxemics
      8. Time
    4. Nineteen Nonverbal Bridges to Others
    5. Building Intercultural Bridges
      1. Reframe
      2. Rename
      3. Retrain
    6. Building Bridges Exercises
    7. Further Reading
  15. 5 Listening: Understanding Others
    1. The Listening Process
      1. Receiving
      2. Attending
      3. Interpreting
      4. Evaluating
      5. Responding
    2. Acceptance: The Basic Bridge to Listening
      1. Nonverbal Signs of Acceptance
      2. Verbal Signs of Acceptance
    3. Active Listening
    4. Four Steps of Active Listening
    5. Active Listening for Content (Accuracy)
      1. You-Technique
      2. Active Listening Questions
      3. Active Listening Statements
    6. Active Listening for Feelings (Empathy)
      1. Observing the Speaker’s Nonverbal Communication
      2. Reflecting the Speaker’s Nonverbal Behavior
      3. Responding to the Speaker’s Verbal Communication
    7. Four Types of Questions
      1. Closed Questions
      2. Open Questions
      3. Probing Questions
      4. Loaded Questions
    8. Questions That Can Deepen Conversation
    9. Poor Listening Styles
      1. Refusing to Listen
      2. Pretending to Listen
      3. Listening Selectively
      4. Listening to Evaluate
      5. Listening to Rescue
    10. Barriers to Listening
    11. Guidelines for Listening
      1. Avoid Parroting
      2. Avoid Overuse of Active Listening
      3. Avoid Inappropriate Use of Active Listening
    12. Be Smart With Your Smartphone While Listening
    13. Building Bridges Exercises
    14. Further Reading
  16. 6 Conversation: Sharing With Others
    1. Conversation
    2. The Three Types of Conversations
      1. Acknowledging Conversation
      2. Entertaining Conversation
      3. Sharing Conversation
    3. Principles of Conversation
      1. The Building Blocks of Communication
      2. Dialogue Not Monologue
      3. Interest in Others
      4. The Power of Questions
      5. The Importance of Self-Monitoring
      6. Enlarging Impact
    4. Components of Conversation
      1. The Welcome
      2. The Body
      3. The Good-Bye
    5. Healthy Smartphone Usage
    6. Building Bridges Exercises
    7. Further Reading
  17. 7 Encouragement: Enlarging Others
    1. Enlarging Others
    2. Acknowledging Others
      1. Acknowledge Their Presence
      2. Acknowledge the Relationship
    3. Remembering Names
      1. Repeat the Name
      2. Spell the Name
      3. Visualize the Name
      4. Match the Name
      5. Associate the Name
    4. Respecting Others
      1. Respect Others as Equals
      2. Respect Boundaries
      3. Respect Others’ Opinions and Feelings
    5. Looking for the Best in Others
    6. Saying the Best to Others
    7. Complimenting Others
      1. Compliment Appearance
      2. Compliment Achievement
      3. Compliment Character
      4. Compliment Effort
      5. Compliment the Invisible
    8. Reframing Negatives
    9. Supporting Others
      1. Verbal Support
      2. Physical Support
    10. Guidelines for Enlarging Others
      1. Be Expressive
      2. Be Sincere
      3. Be Specific
      4. Be Limited
      5. Be Altruistic
      6. Be Persistent
    11. Being an Encouraging Online Participant
      1. Be Prepared
      2. Be On Time
      3. Be Affirming
      4. Be Respectful
      5. Be Willing
    12. Building Bridges Exercises
    13. Further Reading
  18. 8 Conflict Management: Collaborating With Others
    1. Interpersonal Conflict
    2. Five Responses to Conflict
      1. Avoiding Style
      2. Accommodating Style
      3. Competing Style
      4. Compromising Style
      5. Collaborating Style
    3. Myths of Conflict
      1. Myth 1: Conflict Should Be Avoided at All Costs
      2. Myth 2: Conflict Is Always Someone Else’s Fault
      3. Myth 3: I Must Like and Be Liked by Everyone
      4. Myth 4: Everything Should Go My Way
      5. Myth 5: There Is Only One Solution to Any Problem
      6. Myth 6: All Conflicts Can Be Resolved
    4. Benefits of Conflict
      1. Expanded Awareness
      2. Improved Interaction
      3. Increased Satisfaction
      4. Increased Bonding
      5. Developed Maturity
    5. Flowing With a Complaint: A Basic Skill
      1. Step 1: Remain Silent
      2. Step 2: Restate the Speaker’s Complaint
      3. Step 3: Validate the Speaker’s Feelings
      4. Step 4: Agree With the Truth of the Complaint
    6. The ABCs of Collaboration
      1. Step 1: Analysis
      2. Step 2: Brainstorming
      3. Step 3: Consensus
    7. Forgiving
      1. Forgiving Those Who Ask for Forgiveness
      2. Forgiving Those Who Are Not Apologetic
      3. Asking Others for Forgiveness
    8. Guidelines for Forgiveness
      1. Forgiveness Is a Decision, Not a Feeling
      2. Forgiveness Requires the Suspension of Your Ego
      3. Rehearse Your Request
      4. Some People Will Not Forgive You
      5. Forgiveness Is a Never-Ending Process
    9. Building Bridges Exercises
    10. Further Reading
  19. 9 Relationships: Joining With Others
    1. Conversations Can Lead to Relationships
    2. Four Types of Relationships
      1. Acquaintances
      2. Friends
      3. Family
      4. Romantic
    3. The Six Stages of a Relationship: B.R.I.D.G.E.
      1. Stage 1: Beginning
      2. Stage 2: Relating
      3. Stage 3: Intimacy
      4. Stage 4: Diverging
      5. Stage 5: Grounding
      6. Stage 6: Experimenting
    4. The Circular Nature of Relationships
    5. Principles of Relationships
      1. Relationships Are Not Perfect
      2. Relationships Do Not Give You Everything
      3. Relationships Need to Be Nurtured
      4. Relationships Are Both Pleasurable and Painful
      5. Relationships Require Flexibility
    6. Creating Conditions for a Healthy Relationship: B.O.N.D.
      1. Condition 1: Bridging
      2. Condition 2: Openness
      3. Condition 3: Nurturance
      4. Condition 4: Discovery
    7. Open Questions That Can Deepen Relationships
    8. Being Smart With Your Social Media
    9. Rating Yourself as a Friend
    10. Encouraging Growth in Others
      1. Step 1: Have Them Discuss Their Dream
      2. Step 2: Have Them Experiment With Their Dream
      3. Step 3: Acknowledge Experimental Successes
      4. Step 4: Motivate the Dreamers
    11. Building Bridges Exercises
    12. Further Reading
  20. 10 Workplace Communication: Working With Others
    1. Communicating With Equals
    2. Communicating With Superiors
    3. Impromptu Speaking
      1. The One-Point Impromptu Speech
    4. Guidelines for Impromptu Speaking
    5. Leading an Effective Meeting
    6. Goal-Directed Guiding Behaviors
      1. Task-Guiding Behaviors
      2. Social-Guiding Behaviors
    7. Guidelines for Leading Online Meetings
      1. A Limited Agenda
      2. Provide Online Participant Ground Rules
      3. Before the Online Meeting
      4. During the Online Meeting
      5. After the Online Meeting
    8. The Employment Interview
      1. Self-Examination
      2. Getting the Interview
      3. Preparing for the Interview
      4. During the Interview
      5. After the Interview
    9. Your Journey
    10. Building Bridges Exercises
    11. Further Reading
  21. Index

Product information

  • Title: Natural Bridges in Interpersonal Communication, 3rd Edition
  • Author(s): Randy Fujishin
  • Release date: February 2024
  • Publisher(s): Routledge
  • ISBN: 9781003852490