Catalyst for Creativity and Innovation: Total Quality Management
As discussed earlier, creativity spawns new ideas that promote organizational success, and innovation makes those ideas a reality. As also discussed earlier, organization member expertise is normally a significant catalyst in spawning new, creative ideas.
This section presents critical insights into building expertise in total quality management (TQM) in both managers and nonmanagers in organizations. This expertise is intended as a wellspring of new, creative, quality-oriented ideas that promote organizational success. Major topics discussed are the essentials of total quality management and creative ideas based on TQM expertise.
Essentials of Total Quality Management
This section ...
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