Endnotes

  1. 1. John Koetsier, “Zappos’ Culture Coach: How ‘Squishy’ Stuff Like Culture Took Us to a Billion Dollars in Revenue,” VentureBeat, February 17, 2013, http://venturebeat.com; Katherine Duncan, “The Positive Influence,” Entrepreneur (March 2013): 62; Jeffrey Hollender, “Lessons We Can All Learn from Zappos CEO Tony Hsieh,” Guardian, March 14, 2013, http://www.theguardian.com; Zappos, “Zappos Family Core Values,” http://about.zappos.com, accessed April 15, 2014; Zappos, “Zappos Blogs,” http://blogs.zappos.com, accessed April 15, 2014; Bill Taylor, “Why Amazon Is Copying Zappos and Paying Employees to Quit,” Harvard Business Review, April 14, 2014, http://blogs.hbr.org.

  2. 2. Maria A. Dixon and Debbie S. Dougherty, “Managing the Multiple ...

Get Modern Management: concepts and skills, 14/e now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial