Modern Management: concepts and skills, 14/e

Endnotes

1. 1. Adrian Gostick and Chester Elton, All In: How the Best Managers Create a Culture of Belief and Drive Big Results (New York: Free Press, 2012), quoted in Ann Rhoades, “Engagement Isn’t Enough,” Strategy + Business, April 27, 2012, http://www.strategy-business.com; “100 Best Companies to Work For 2012: American Express,” Fortune (February 6, 2012); Paul Hagen, “Nine Ways to Reward Employees to Reinforce Customer-Centric Behaviors,” 1to1 Media, May 8, 2012, http://www.1to1media.com; Anita Borg Institute for Women and Technology, “2012: American Express,” Top Company Award, http://anitaborg.org, accessed May 14, 2012; “The DiversityInc Top 50 Companies for Diversity: American Express,” http://diversityinc.com, accessed May 14, 2012; ...