Modern Management: concepts and skills, 14/e

Interpersonal Communication in Organizations

To be effective communicators, managers must understand not only general interpersonal communication concepts but also the characteristics of interpersonal communication within organizations, or organizational communication . Organizational communication directly relates to the goals, functions, and structure of human organizations.³⁷ To a large extent, organizational success is determined by the effectiveness of organizational communication.³⁸

Steps for Success Communicating with Eye Contact

Making or avoiding eye contact can have a powerful impact on communication. In today’s world of text messaging, however, some employees need to relearn the art of effective eye contact. These tips can help: ...