Modern Management: concepts and skills, 14/e

Emotional Intelligence

Earlier sections defined influencing and the influencing system. Overall, this influencing function of management focuses on guiding people to accomplish goals. Emotional intelligence, a concept developed by Daniel Goleman, is growing in popularity and prominence among both managers and management scholars. Overall, Goleman’s concept enriches a discussion of influencing by focusing on the specific skills that enable managers to become successful in guiding people toward goal accomplishment.⁶

Emotional intelligence is the capacity of people to recognize their own feelings and the feelings of others, to motivate themselves, and to manage their own emotions as well as their emotions in relationships with others. Overall, ...