Modern Management: concepts and skills, 14/e

12 Influencing and Communication

Target Skill

Communication Skill: the ability to share information with other individuals

Objectives

To help build my communication skill, when studying this chapter, I will attempt to acquire:

1. A fundamental understanding of influencing

2. Insights about emotional intelligence

3. An understanding of how communication works

4. Hints for communicating in organizations

5. Useful ideas for encouraging organizational communication

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