Endnotes
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1. Mark Huffman, “Problems Fixed in Three Million Recalled Vehicles, Toyota Says,” ConsumerAffairs.com, May 5, 2010, http://www.consumeraffairs.com; Greg Gardner, “Dysfunction in Toyota Culture Exposed by Recall Crisis,” Wichita Eagle, March 14, 2010, http://www.kansas.com; “Learning from Toyota’s Mistakes,” Business Management, March 9, 2010, http://www.busmanagement.com; Alex Taylor III, “Toyota Starts the Long Road Back,” CNNMoney.com, March 9, 2010, http://money.cnn.com; Neil Roland, “Toyota’s North America Unit to Get More Authority Over U.S. Results,” Automotive News, March 2, 2010, http://www.automoativenews.com; Chester Dawon and Yoshio Takahashi, “Toyota Expects Earnings to Double,” Wall Street Journal, http://online.wsj.com/ ...
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