Having defined the atomic structure of service systems, we are now able to expand our model to the larger assemblage of structures that comprise a service system. Clearly, the activity element is too simple to capture multistage or coordinated parallel actions, but this simplicity advantageously allows the modeler to configure an endless variety of service systems and systems with unlimited complicatedness. We now turn our attention to the structure and function of complete service systems composed of the elements that we defined in the previous chapter.
A useful model of even common services reveals a surprising amount of complicatedness. Furthermore, the recognition of all actors and agents that take part in ...
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