chapter 1
Safety and Professionalism
“The real problem is not whether machines think but whether men do.”
—B. F. SKINNER
In this chapter, you will learn how to
■ Present yourself with a proper appearance and professional manner
■ Talk to customers in a professional, productive manner
■ Discuss the tools of the trade and preparations necessary to deal with problems proactively
■ Use common safety procedures
■ Apply the best practice methodology to resolve problems
I am a “nerd” and I consider the term a compliment. Nerds are smart and like to work with technology—these are the good aspects of nerd-dom. On the other hand, many people think ...
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