Microsoft Teams Administration Cookbook

Chapter 15. Microsoft Teams Governance

The previous chapters have highlighted how Teams brings value to a business by making the digital transformation easier, adding communication tools, and improving automation and accessibility. These positive changes aside, organizations that adopt Teams must also think about IT governance—managing IT risks and ensuring that the technology usage is aligned with business objectives.

Some of the potential Teams governance issues that organizations may encounter include:

• Difficulty finding information in the different teams and channels

• Accidental exposure of sensitive data

• Users creating duplicate teams, or teams without clear purpose

Good governance helps ensure that the platform is used appropriately, securely, and efficiently. This includes setting up rules and guidelines for users, managing access to data, and defining roles and responsibilities. Governing Teams also has a positive impact on user adoption—if the user experience is negative because one of the issues listed previously isn’t managed correctly, then adoption will suffer.

15.1 Planning Governance in Teams

Problem

You need to define governance rules for Teams based on your organization’s requirements.

Solution

To define the IT governance for Teams, you must first gather the organization’s requirements. Then, create clear guidelines from that. The process must involve both IT staff and staff representing the different parts of the business, like HR and Marketing. In this ...