Chapter 12. Automating Service Manager 2016
In this chapter, we will cover the following:
- Routing incidents automatically using workflows
- Downloading and installing SMLets
- Using SMLets to delete a work item
- Exporting your unsealed management packs using SMLets
- Creating a custom workflow in the Authoring Tool - exporting your unsealed management packs
- Autoclosing resolved incidents with SMLets and a custom workflow
- Automating your request offerings with Orchestrator
- Creating new work items with SMLets
Introduction
In this chapter of the cookbook, we will take a look at different scenarios for automating Service Manager. Besides working with the standard workflows within Service Manager, we will create custom workflows through the Authoring Tool and use ...
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