Chapter 5. Deploying Service Request Fulfilment
In this chapter, we will provide recipes to configure Service Manager to your environment. Specifically, we will cover the Service Request Fulfillment feature of SCSM 2016 with the following tasks:
- Creating Support Groups for Service Requests
- Creating Service Request templates
- Creating Service Request activities
- Creating Service Offering categories
- Creating Service Catalog Request Offerings
- Creating Service Catalog Service Offerings
- Publishing Service Offerings and Request Offerings
- Working with Service Requests in the Self-Service Portal
- Filling in the Service Request Description with User Input from the Request Offering
- Creating Service Request notifications
Introduction
System Center 2016 Service Manager ...
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