Microsoft® SharePoint™ 2003 Unleashed, Second Edition

Managing Problem Resolution with an Issues List

The issues list looks similar to the tasks list but contains a few columns more oriented toward tracking issues or problems. Instead of the Priority column that a tasks list has, an issues list has a Category column so that issues can be grouped together for tracking or problem resolution. Instead of a % Complete column, an issues list has an Add Related Issue column to “link” an issue to another issue that could be of assistance when resolving the issue. The tasks list has a Start Date; the issues list does not. The issues list relies on the built-in SharePoint columns for “Created” (date created), and “Created By” (user who entered or created the issue) for things such as tracking how long an ...