Fixing Word
Although Microsoft Word is a robust program, once in a while things can go wrong. Sometimes a problem might be severe enough to cause your computer to crash—that is, to shut down. This type of problem might be caused by a program or a support file on your hard disk being corrupted, or there might be something wrong with your computer itself. When Word, or any Office component, isn’t working properly, you can run a series of diagnostic tests to find out what’s wrong and, usually, learn how to fix the problem, unless Word fixes it automatically.
Run the Diagnostics
Close any running programs except Word, and open a blank Word document. ...
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