End-User Scenarios
This section discusses the different types of PBX integrations from the perspective of an end user. Organizations can deploy a mix of these scenarios to meet the needs of different users and don’t have to pick just one path. For example, some users might be completely migrated to Enterprise Voice, but others might want to retain a legacy phone for use with audio conferencing. While users transition to Enterprise Voice they might even configure call forwarding settings to simultaneously ring their legacy PBX phone. Presenting more options to end users makes managing the solution more difficult, but might be necessary during a coexistence period. What scenarios are possible is very dependent on the integration methods referenced ...
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