Service and Services Activities Explained
Services are the best way to manage resources such as time and materials within the organization. Resources can consist of users, resource groups, or teams, and materials are defined as a facilities or equipment.
A service is basically anything that involves resource time and materials. It is different from a product, for which you have to manage stock and quantities. With a service, the critical considerations are the time allocated to the necessary resources and the stock of materials. For example, imagine that an IT company has two technicians who can repair computers. When one goes to a client to repair a computer, that technician might take one hour or more to perform the work and, depending on ...
Get Microsoft Dynamics CRM 2011 Unleashed now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.